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CUSTOMER SERVICE

 

ORDERING, PAYMENT AND PRICING

1)    Wholesale orders carry a minimum value of US$10,000.

2)     Orders and enquiries will be accepted by email, fax or mail. Confirmation of receipt of an order or enquiry will be confirmed within 3 working days (excepting circumstances beyond our control) by email.

3)     We require a 50% deposit payment at the time of confirmed order. Production of your order will commence on the day after your deposit is received in our bank.

4)     Balance 50% payment will be required prior to shipping

5)     All pricing quotations are Ex Factory and do not include applicable taxes, duties, shipping and delivery

6)     All our pricing and quotations will be in US$ unless otherwise requested. Pricing and Quotations in other currencies will be offered at the prevailing exchange rate. This quotation shall be valid for a two week period from date of quotation, and Cempaka reserves the right to change the quote based on a revised exchange rate after this time.

7)     For custom-made items or bespoke sizes, quotation will take two weeks on receipt of design from customer

8)     Payment can be made by bank transfer either in US$.

9)     All goods remain the property of Cempaka Holdings Pte Limited, or its factors until the invoice is paid in full.

10)  Domestic orders within Indonesia are subject to 10% PPN.

FURNITURE DESIGNS AND CHARACTERISTICS

By placing an order with us, you are acknowledging the following:

1)     That on occasion, we may alter the designs or sizes of pieces slightly. If the item is for a specific purpose please be sure to email ahead before ordering to check that there are no specific changes that could affect its material usage.

2)     The majority of our furniture is hand crafted, and as a consequence, all sizes are offered as a guide only. We reserve the right to change specifications without prior notice

3)     It is virtually impossible to accurately portray the actual colour of natural wood products or upholstery fabric in a web picture, due to differing screen resolutions, and natural variations from batch to batch. Please ask for wood samples to see our range of finishes that are available.

 SHIPPING AND DELIVERY

1)     All Cempaka products are sold Ex Factory. However, we are happy to recommend shippers from Indonesia

2)    LCL Shipping: Less than a container load refers to a smaller order that will not fill a full container. LCL items will need to be specially packed in wooden crates and these crates need to comply with ISPM (International Standard Packing Materials) regulations for certain destinations and there will be an extra charge for the wooden crating. Minimum volumes of 2 CBM usually apply. For any shipment over 12CBM it is more cost effective and there is less danger of damage to send your goods FCL

 

3)    FCL Shipping: Full Container Load shipping is the safest and least expensive means of transporting your goods. Containers come in three sizes – 20’ (27CBM), 40’ (60CBM) and 40’

High Cube (67CBM).

 

4)    We would highly recommend taking out shipping insurance for your goods prior to shipping.  The insurance cost varies but is generally around 2-2.5% of the value of the cargo.

 

5)    Cempaka is not a shipping company and accepts no responsibility for damage, delays or    errors caused by the shipping company or by acts of God.

UNDERSTANDING OUR MEASUREMENTS

We measure in metric lengths. We use the Width measurement first for the longest part of the item (e.g. the front of a sofa), followed by the Depth (being the measurement from front to back), with the Height measurement last. For conversions, see table below:

CONVERSION TABLE

1" = 2.54cm

 

6" = 15.2cm

 

1' = 30.5cm

4' = 1.22m

2' = 61cm

5' = 1.524m

3' = 91.4cm

6' = 1.829m

 PRIVACY AND SECURITY

WE ARE COMMITTED TO PROTECTING YOUR PRIVACY

·         We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

·         We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

·         The type of information we will collect about you includes: Your name, address, phone number, email address & credit/debit card details.

·         We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

·         The personal information which we hold will be held securely in accordance with our internal security policy and the law.

·         If you have any questions/comments about privacy, you should CLICK HERE to email us

TERMS AND CONDITIONS OF USE

Please carefully read the following Terms of Use and Disclaimer before using the Cempaka.biz Website. By using our Website, you agree to these Terms of Use. If you do not agree to these Terms of Use, you may not use this site. Cempaka.biz reserves the right, at any time, to modify, alter or update these Terms of Use, and you agree to be bound by such modifications, alterations or updates.

Copyright

All content included in our Web site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of PT Cempaka Interior or its content suppliers and protected by Indonesian and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on Cempaka.biz is the exclusive property of PT Cempaka Interior and protected by Indonesian and international copyright laws. All software used on Cempaka.biz is the property of PT Cempaka Interior or its software suppliers and protected by Indonesian and international copyright laws. Permission is granted to electronically copy and print hard copy portions of Cempaka.biz for the sole purpose of placing an order with PT Cempaka Interior or using the Web site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of Cempaka.biz is strictly prohibited.

Trademarks

All trademarks, logos, service marks and trade names are proprietary to cempaka.biz, PT Cempaka Interior, Cempaka Holdings Pte Ltd, or other respective owners that have granted Cempaka.biz the right and license to use such intellectual property.

Disclaimer

The information, services, products offered for sale and materials contained in and/or advertised on Cempaka.biz, including, without limitation, text, graphics and links, are provided on an "As Is" basis with no warranty. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CEMPAKA.BIZ AND ITS SUPPLIERS DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS AND MATERIALS, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. In addition, Cempaka.biz and its suppliers do not represent or warrant that the information accessible via Cempaka.biz is accurate, complete or current. We are not responsible for typographical errors. Price and availability information is subject to change without notice.

Pricing and Product Information

The Cempaka.biz Website is targeted at wholesale buyers and products will be made to order. Prices have been excluded on the site as the price will vary depending on the volume of the order. Certain items may not be available as seen, but in this case alternative options will be proposed. The particular technical specifications and settings of your computer and its display could effect the accuracy of its display of the colors of products offered on the Web site.

User Reviews and Other Comments

All reviews, comments or other submissions provided to Cempaka.biz on or about this site, or otherwise submitted in connection with your use of the Web site, shall be and remain PT Cempaka Interior’s property. Such disclosure, submission or offer of any comments shall be deemed an assignment to PT Cempaka Interior of all worldwide rights in all intellectual properties relating to the comments.

You agree that no comments submitted by you to Cempaka.biz will violate any right of any third party, including copyrights, trademark, privacy or other personal or proprietary right(s). You further agree that no comments submitted by you to the site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.

You agree that cempaka.biz may use and/or disclose information consistent with our Privacy Policy.

Cempaka.biz’s Electronic Communications to You

You agree that Cempaka.biz is authorized to transmit electronic mail to you for the purpose of informing you about your particular transaction, the Cempaka.biz site or Cempaka.biz’s products or services, or for such other lawful purpose(s) as Cempaka deems appropriate.

Links to Other Web sites and Services

Cempaka.biz may contain links to Web sites other than our own. Cempaka does not assume any responsibility for those sites and provides those links solely for the convenience of our visitors. Cempaka does not control the content of these sites and takes no responsibility for their content, nor should it be implied that Cempaka endorses or otherwise recommends such sites or the products or services offered.

Limitation on Liability

IN NO EVENT SHALL CEMPAKA.BIZ OR ANY OF ITS AFFILIATED ENTITIES OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, EVEN IF CEMPAKA HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION, UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THE SITE. These limitations shall apply notwithstanding any failure of essential purpose or the existence of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

Applicable Law

The Cempaka.biz Web site is created and controlled by Cempaka Holdings in the Republic of Singapore. As such, the laws of Singapore will govern these disclaimers, terms and conditions without giving effect to any principles of conflict of law. We reserve the right to make changes to our Web site and these disclaimers, terms and conditions at any time.